Have you ever filled in those hotel surveys? I do every now and again, I noticed in my in box while I was travelling that there was one from the Radisson Hotel in Tahiti and I kept meaning to go online and fill it in but decided that I would do it once I got back as I would have more time.
So the other day I duly filled in the survey, now trust me I have complained on surveys before especially the one I got from the hotel in Nottinghill 5 years ago, where the room was practically falling apart, and never even got so much as an apology. Anyway I filled it in thinking it will probably just be thrown on the pile with the rest of them, I filled it in honestly and then afterwards thought maybe I shouldn't have complained about the arogant pool boy. As you know from my post on Tahiti, I also complained about the price of food in the hotel. However for ratings of everything I give them a 4 or a 5, 5 of course being exceptional.
So to my surprise this morning I had an email from the manager at the hotel in Tahiti and here it is:
Dear Rose-Marie: Firstly we wish to thank you for taking the time to complete a survey regarding your recent stay with us.
We are sorry to hear that you were not offered our breakfast a la carte menu for your child while dining in our restaurant, which would have best catered for his or her needs. Therefore as a token of our apologies, we have refunded your credit card for the amount of 2,950XPF which is the value of a child's breakfast buffet for the two mornings of 9/7/09 & 10/7/09.
On behalf of our entire staff here at the Radisson Hotels & Resorts we thank you for your business and hope you have returned home with some beautiful memories of French Polynesia.
Room Division Manager
Hotel Radisson Plaza Resort Tahiti
They even went to the trouble of checking to see which days we were charged for Emily's breakfast and have since refunded us, now that is 5 star service ...